Returns and exchanges
Alexa Fairchild has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange. The return/exchange shipping costs are at your expense.
Contact us at firstname.lastname@example.org with your order number if you did not receive a pre-paid return shipping label and we will send you a new one.
Returning your purchase:
- Place the item(s) in the original shipping box, or any other solid carton box.
- Close the box and tape it securely.
- Place the return shipping label on the box over the prior delivery information.
- Ship all returns & exchanges to the following Address:
AF Fashion sprl
Alexa Fairchild Returns/Exchanges
Via Torino 11
Grottammare 63066 (AP)
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge for orders above €200. Should you be interested in a different colour or style, please return your item/s to us and simply purchase the new piece separately at alexafairchild.com.
Your refund will be credited to the the same form of payment from where the purchase was made. We allow 30 days to issue a refund.
Please note that a deduction can be made if the value of the goods has been reduced as a result of your handling of the goods.
Items must be returned to us in perfect condition accompanied by the return information label.
Make sure all products are exactly as you received them, with tag and seal still attached. Please note we will not accept returns/exchanges of garments where the security tag or hang tag has been removed or cut off from the garment.
Alexa Fairchild quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If you need to file a dispute towards Alexa Fairchild or our products, please visit http://ec.europa.eu/odr